Frequently Asked Questions

Frequently asked questions counselling Sydney
When are counselling sessions available?

Appointments are available Monday to Saturday. Hours are usually 10:30AM until 6:00PM starting times Monday to Friday and until 3:00PM starting time on Saturday. Under special circumstances, other times may be negotiated.

How long is each counselling appointment?

Counselling sessions are offered for 60 minutes, 90 minutes or more by negotiation.

What are the fees?

The fee for a 60 minute in-office consultation is $198.00 (GST incl.) and for 90 minutes, $264.00 (GST incl).

The fee for a 60 minute online consultation is $190.00 (GST incl.) and for 90 minutes, $250.00 (GST incl).

Payment is required at time of appointment. Preferred payment is by EFTPOS.

Where are appointments available?

Appointments are available in Crows Nest Sydney, Erina Central Coast NSW, and online. Please go to the counselling appointments page for more information and location map.

Is parking available?

2 hour meter street parking is available at Crows Nest as well as 2 hour free parking in Coles, Holtermann Street and Hume Street car parks. Two hour free parking is available in the surrounding area at Erina.

What other amenities are available?

Other amenities include toilet facilities, public transport, shopping and cafes either on the premises or close by in all locations.

How many sessions will I need?

If your situation is critical then two appointments taken close together is recommended. Otherwise once per week is optimal until a desired level of change is achieved.

It is more difficult to achieve change if longer periods are taken between sessions. Consistency and constancy are important to forge new behaviours into preferred habits. The time it will take for you to notice a measurable shift in your progress varies for each person. It will depend on your commitment to doing the work of change even if it might get tough at times. An attitude of hope and intention to move forward is important for success.

What is the cancellation policy?

48 hours notice is required for cancellation of an appointment unless there is an emergency. If insufficient notice is given, then full payment is applicable.

Cancellation can be made by phone call (message left with answering service is acceptable), text message or email.

Are rebates available?

Medicare rebates apply only to services provided by a registered psychologist with a doctor's referral under the Better Access Initiative/Mental Health Care Plan.

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