Frequently Asked Questions

Frequently asked questions counselling Sydney
When are counselling sessions available?

Appointments are available Monday to Saturday. Hours are usually 10:30AM until 6:00PM starting times Monday to Friday and until 3:00PM starting time on Saturday. Under special circumstances, other times may be negotiated.

How long is each counselling appointment?

Individual counselling sessions are usually of 60 minutes duration and groups of two or more are for 90 minutes or more by negotiation.

What are the fees?

The fee for a 60 minute consultation is $180.00 and for 90 minutes, $240.00.

Payment is required at time of appointment. Acceptable payment is by EFTPOS, MasterCard, Visa or cash.

Fees listed above are subject to adjustment if any of the following conditions apply:

If you are:

  • A student with limited income
  • A pensioner
  • A single mother
  • Unemployed

Where are appointments available?

Appointments are available in Crows Nest Sydney, Castle Hill NSW, Central Coast NSW, and online. Please go to the counselling appointments page for more information and location map.

Is parking available?

2 hour metre street parking is available at Crows Nest as well as 2 hour free parking in Holtermann Street car park and Woolworths. Free parking is available in Castle Hill behind the building and across the road at Castle Mall. Free parking is also available on the premises at Terrigal practice..

What other amenities are available?

Other amenities include toilet facilities, public transport, shopping and cafes either on the premises or close by in all locations.

How many sessions will I need?

If your situation is critical then two appointments taken close together is recommended. Otherwise once per week is optimal until a desired level of change is achieved.

It is more difficult to achieve change if longer periods are taken between sessions. Consistency and constancy are important to forge new behaviours into preferred habits. The time it will take for you to notice a measurable shift in your progress varies for each person. It will depend on your commitment to doing the work of change even if it might get tough at times. An attitude of hope and intention to move forward is important for success.

What is the cancellation policy?

48 hours notice is required for cancellation of an appointment unless there is an emergency. If insufficient notice is given, then full payment is applicable.

Cancellation can be made by phone call (message left with answering service is acceptable), text message or email.

Are rebates available?

Medicare rebates apply only to services provided by a registered psychologist with a doctor's referral under the Better Access Initiative/Mental Health Care Plan. Christine Bennett is registered as a provider with CBHS and Defense Health. Please check with your own health fund regarding eligibility to receive rebates for counselling services.

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